Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents

Enterprises are grappling with the deployment of AI agents, despite having the right platforms in place. While Anthropic’s Claude is leading in model-provider platforms due to its robust model and reliable execution, the majority are still using chatbots as a guise for these agents. This indicates a gap between ambition and execution, as organizations aim for hybrid control to avoid vendor lock-in, but real-time fiscal management over resource use is still rare. This struggle highlights a broader challenge in fully leveraging AI capabilities within enterprise settings.