A Simple One-Object Audit Framework for Salesforce AI Agents

This article presents a lightweight framework for making AI agents inside Salesforce auditable and explainable. Using a single custom object (Agent_Action_Log__c), structured tool schemas, and required reasoning fields in LLM responses, the approach captures not only what an agent did, but why it made the decision. The piece walks through a practical case-closing workflow, JSON tool definitions, Apex integration patterns, and the broader need for observability and governance as AI agents begin t...