A New York Times writer spent an hour trying to reach Walmart. Then she deleted her account and told the world

When your AI tool for customer service causes so much frustration that it’s featured in the nation’s largest newspaper, you know you’ve got a problem. That’s where Walmart finds itself this week. The leading brick-and-mortar retailer, and second-biggest company on earth by revenue (recently edged out by Amazon), left a New York Times writer with no choice but to cancel her Walmart account altogether. The story of what happened is instructive. So is the solution. There’s an easy way to avo...