9 Things I Got Wrong About Enterprise AI in Year One

I have been running AI initiatives for two years now. Year one was expensive in ways that did not show up on any budget line. Here is the honest version. 1. I thought adoption would follow deployment. It does not. Deployment is a technical event. Adoption is a human event. They require completely different effort. I treated the go-live date as the finish line. It was the starting line. 2. I underestimated how much the pilot group skewed results. The people who volunteered to test the tool were...